LUMA Institute
Caroline Gilliland is an experienced professional with extensive expertise in design, user experience, and leadership. Currently serving as an Instructor, Facilitator, Practitioner & Coach at What Could Be and Head of Learning at LUMA Institute, Caroline has a strong background in chatbot product management and human-centered design from previous roles at Allstate Northern Ireland. Additionally, Caroline has experience as a Freelance Designer specializing in graphics and branding, and has held positions such as Brand Manager at Bang On The Door Design and Interaction Design Intern at EyeSpyFX. Caroline holds a Master of Arts in User Experience & Applied Innovation from Atlantic Technological University and multiple degrees in design and management from Ulster University and other institutions.
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LUMA Institute
LUMA Institute is a recognized global leader that equips people to be collaborative problem solvers through its acclaimed learning experiences, digital resources, and certification programs. It transforms how teams collaborate and innovate on an enterprise scale.