Chris Delegans is an experienced professional in speech analytics and performance improvement, currently serving as Lead Analyst for Speech Analytics at Lumen Technologies since July 2017, where contributions include the implementation of two platforms aiding approximately 2,500 leaders and support staff. Prior roles at AT&T included Performance Lead, providing integrity operations support for a 24,000 headcount Customer Care organization, and Sustainability Change Agent, focusing on customer experience improvement. Chris also has a background with DIRECTV, where involvement spanned from Change Agent to Supervisor in the Office of the President, managing escalated issues and employee development. Early experience includes a managerial role at Stel Industries, overseeing operations and logistics for flooring products. Education includes an Associate’s Degree in Individual Studies from multiple institutions, including the University of Phoenix.
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