Jaqueline Prosser

Jaqueline Prosser is an accomplished operations analyst with extensive experience at Lumen Technologies, where roles have included Lead Operations Analyst, LNP Project Specialist Team Lead, and Lead Fraud Operations Analyst. Proficient in data analysis and visualization using Excel, Jaqueline excels in delivering strategic proposals to executive leadership through impactful PowerPoint presentations. Experience also includes managing teams of help desk analysts and project specialists, focusing on performance coaching, customer experience enhancement, and fraud detection. Previously, Jaqueline worked as a Senior Fraud Analyst at Verizon, specializing in the management of fraud alerts and customer support. Educational background includes studies at Arapahoe Community College and Englewood High School.