Kaegan D.

Kaegan D. has a diverse work experience in various roles and companies. In 2010, they started as a Genius at Apple, where they provided technical support to customers and resolved issues efficiently. In 2013, Kaegan worked at HootSuite as a Customer Advocate, handling customer inquiries and achieving a high satisfaction score. They later became the Lead Customer Advocate, guiding a team and achieving high ticket handling numbers. From 2014 to 2018, Kaegan worked at Baremetrics as the Head of Customer Success, where they took on expanding responsibilities in customer support, sales, and marketing. They also developed the Baremetrics Academy and implemented in-app messages to increase trial conversion rates. Since 2018, Kaegan has been at Lumen5, starting as a Product Marketing Specialist, where they built out customer support infrastructure and ran a successful marketing campaign. They then became a Product Manager and contributed to various initiatives, such as increasing user activation and forming a new product team. Currently, Kaegan is a Senior Product Manager at Lumen5, responsible for goal setting, collaborating with sales and marketing teams, and strategizing the expansion of the company's video capabilities.

Kaegan D. attended The University of British Columbia from 2009 to 2013, where they obtained a Bachelor of Arts (BA) degree with a major in Human Geography. Additionally, in April 2013, they obtained certification as a HootSuite Certified Professional from HootSuite Media Inc.