Markus Gorke

Markus Gorke is a Senior Customer Success Manager at Luminovo, bringing extensive experience in customer operations and strategic consulting within the B2B sector. Previously, at scoutbee, Markus served as Team Lead for Customer Operations, overseeing the management and onboarding of over 100 global accounts, leading a team of Customer Operations Managers, and driving initiatives that improved customer experience and operational efficiency. Markus’s accomplishments include the implementation of KPI dashboards, which reduced project durations and enhanced NPS scores, and successfully launching the scoutbee solution, significantly increasing active users and revenue across client business units. Earlier experience includes a role as Mechanical Design Engineer at SSI SCHÄFER, where product development and process optimization were key responsibilities, and the completion of a Bachelor of Engineering in Business Engineering from the Technical University of Applied Sciences Würzburg-Schweinfurt.