Niklas Kilburg

Niklas Kilburg has a diverse work experience. Niklas currently works as a Partner Manager at Lumoa, a customer experience platform. In this role, they gather and analyzes customer feedback, using hybrid AI to identify key insights. Prior to this, Niklas worked as a Sales Development Representative at Lumoa.

Before joining Lumoa, Niklas worked at AHK Finnland, where they held various roles. As an Advisor in Market Entry and Business Development, they were responsible for sales and organizing B2B meetings for Finnish and German companies. Niklas also led market entry projects for Finnish SMEs. Additionally, they organized a business trip to Slush2019 and set up side events for German startups.

Early in their career, Niklas worked as a Student Worker at Fraunhofer IAO. Niklas actively contributed to a research project funded by the German Federal Ministry of the Environment, Nature Conservation, and Nuclear Safety. Niklas'sresponsibilities included literature research, analysis, and preparation of presentations and white papers.

Overall, Niklas Kilburg has gained experience in customer experience, sales, market entry, and research throughout their career.

Niklas Kilburg's education history is as follows:

- From 2017 to 2020, Niklas attended the University of Hohenheim and obtained a Master of Science (MS) degree in Economics.

- Additionally, from 2018 to 2020, Niklas also attended the Università di Pavia, where they earned another Master of Science (MS) degree, this time in Economics, Finance, and International Integration.

- Prior to their master's degrees, Niklas completed their Bachelor of Science (BS) in Economic Science at Universität Osnabrück. Niklas studied there from 2014 to 2017.

- Niklas also spent some time studying Economic Science at the University of Jyväskylä from 2016 to 2017.

- Before their university studies, Niklas attended Gustav-von-Schmoller-Schule Heilbronn from 2010 to 2013 and obtained their Abitur.

In addition to their formal education, Niklas has obtained several certifications, including:

- Customer Experience in 1 Day Masterclass from CX Unraveled in December 2022.

- Customer Experience Leadership from LinkedIn in December 2021.

- Writing Emails People Want to Read from LinkedIn in March 2021.

- Customer Experience: Journey Mapping from LinkedIn in January 2021.

- Customer Experience: Service Blueprinting from LinkedIn in January 2021.

- Design Thinking: Customer Experience from LinkedIn in January 2021.

- Python 3 Grundkurs from LinkedIn in January 2021.

- MATLAB certification from Università di Pavia in January 2019.

- Stata certification from the University of Hohenheim in December 2018.

- EF SET English Certificate 76/100 (C2 Proficient) obtained in March 2018.

- ERP - Enterprise-Resource-Planning Software (Integrierte Unternehmenssoftware) Microsoft Dynamics NAV certification from Gustav-von-Schmoller-Schule Heilbronn in July 2011.