Hippolyte Kouadio

Hippolyte KOUADIO currently serves as Head of Customer Service at Lumos Global in Abidjan, Côte d'Ivoire, where responsibilities include policy development, performance monitoring, and technology implementation to enhance customer experience and profitability. Previously, Hippolyte held the position of Customer Retention and Loyalty Manager, focusing on revenue growth and reducing churn rates. Additional experience includes roles at MSC Mediterranean Shipping Company as a Customer Retention Specialist, and various positions in sales and customer service at UBA Group and Société Générale. Education includes a Master’s in Market Research and Marketing Decisions from Université Alassane Ouattara de Bouaké and multiple certificates in business and marketing from prestigious institutions.