Lumos Global
Hippolyte KOUADIO currently serves as Head of Customer Service at Lumos Global in Abidjan, Côte d'Ivoire, where responsibilities include policy development, performance monitoring, and technology implementation to enhance customer experience and profitability. Previously, Hippolyte held the position of Customer Retention and Loyalty Manager, focusing on revenue growth and reducing churn rates. Additional experience includes roles at MSC Mediterranean Shipping Company as a Customer Retention Specialist, and various positions in sales and customer service at UBA Group and Société Générale. Education includes a Master’s in Market Research and Marketing Decisions from Université Alassane Ouattara de Bouaké and multiple certificates in business and marketing from prestigious institutions.
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Lumos Global
Lumos offers clean, affordable solar power to a market of 1.3 billion potential customers who live off the electricity grid. Lumos enables people to replace hazardous and expensive kerosene generators and lanterns with modern solar electricity that can power lights, cellphones, fans, computers, TVs and other small electronic devices (all at once, every day). By offering Solar Power as a Service, Lumos offers homes and small businesses a simple and affordable way to pay for electricity in small installments using their mobile phones. Lumos believes everyone has the right to enjoy better quality of life offered by access to clean, affordable and reliable electricity. We make it happen by: • Enabling off-grid customers to take control of their energy generation and usage. • Providing high level customer support and technical service. • Leaning on remote monitoring (m2m) and data intelligence to keep systems running smoothly and minimizing the need for on-site technicians. • Designing durable, energy efficient, worry-free solar power systems, suitable for private usage. Lumos is proud to provide access to clean and affordable energy. Join us for a brighter future.