Hamed Yahyaei

Hamed Yahyaei is a seasoned professional at Scania Group, where responsibilities include roles as Intrapreneur, Senior UX/CX/Service Designer, Design Lead, and Senior Customer Success. Hamed is dedicated to enhancing sustainable customer experiences and facilitating digital transformation initiatives through Agile methodologies and design thinking approaches. With extensive experience across various departments, Hamed has contributed to innovation and strategic service design. Additional roles include jury membership at the UX Design Awards, UX and CX mentorship at the Nielsen Norman Group and CX Professionals Association, and active involvement in service design and interaction design organizations. Hamed also imparts knowledge as a mentor at prestigious academic institutions and collaborates globally with Volkswagen Group to foster cultural and employee experience advancements. Hamed holds multiple degrees in design and management from several universities, promoting a continuous engagement with learning and innovation in the design field.