Housekeeper (internal Applicants Only)

PLEASE NOTE THIS IS AN INTERNAL POSTING AND ONLY INTERNAL APPLICANTS WILL BE CONSIDERED

STARLING COMMUNITY SERVICES IS DEDICATED TO SUPPORTING COMMUNITIES WHERE EVERYONE EXPERIENCES MENTAL WELLNESS, OPPORTUNITIES FOR EMPLOYMENT, A PLACE TO CALL HOME, AND A SENSE OF BELONGING.

To better serve the diversity of our community, the agency is committed to embedding anti-racist, anti-oppressive practices, and perspectives into the fabric of our organization. We have implemented mandatory antiracism training, we are actively building safe spaces to host brave conversations for learning, and we are fostering a culture of belonging for all, but especially BIPOC, 2SLGBTQIA+, historically and presently marginalized individuals and communities.

There is one Part-Time permanent Housekeeper position available starting on June 09, 2024, working 22.50 hours per week.

Your Role:

Performs indoor housekeeping duties in common areas of the building and resident suites. Maintains a clean, sanitized, safe and attractive environment in order to enhance the health and lives of residents at Luther Village on the Park. Acts as the lead in charge when the fire alarm is activated in the Atrium building. Supports visitors with after-hour entry to secure areas of the building. Works intentionally from an anti-racist,  anti-oppressive perspective  to further create a sense of belonging at the Village.

Tasks:

Common Area Cleaning:

1. Responsible for all common area cleaning including furniture, walls, counters, windows, stairwells, ceilings, and all high touchpoint surfaces.
2. Removes waste and vacuum offices and amenities throughout the building.
3. Cleans common area washrooms.
4. Cleans guest suites, short-term stay suites, and model suites, including replacing linens and replenishing supplies ensuring a high standard of cleanliness for visiting guests.
5. Prepares Sunshine suites prior to move-ins of new residents coordinating dates with Sales and responding to last-minute notices.
6. Monitors inventory of supplies such as paper towels, soaps, toilet paper, etc.

Floors:

1. Maintains all common area floors including sweeping, vacuuming, auto-scrubbing hardwood floors, extraction, spot cleaning of carpets and wet and dry mopping.
2. Operates the auto scrubber and other machines to clean hard surfaces.

Suite Cleans:

1. Sanitizes bathrooms and kitchens.
2. Dusts resident suites while respecting the care of their personal possessions.
3. Follows weekly schedule to change beds.
4. Washes and sorts of resident personal laundry.
5. Responsible for daily bedmaking and personal laundry.
6. Replenishes towels and toilet paper.

Customer Service:

1. Responsible for providing friendly and kind customer service to residents and anyone entering the building, at all times.

2. Responds to other department requests to attend to resident needs when other departments are unavailable to assist.

3. Responsive to the individual needs and requests of residents and performs work in a manner that is sensitive to residents’ unique and changing mental and physical needs.

4. Rotational responsibility to carry the 24/7 on-call phone requiring timely response to unexpected incoming requests for support throughout the shift and building.

5. Responds to maintenance related calls to resident suites or common areas.

Infection Prevention and Control:

1. Practices safe management and disposal of soiled linens and waste.
2. Prepares cleaning solutions and utilize cleaning supplies in accordance with established procedures.
3. Follows strict infection control policies to ensure proper controls are maintained for day-to-day operations and for rooms under isolation restrictions.

Security & Fire Safety:

1. Charge person for the Atrium suits in the event of a fire; this includes attending to the fire panel immediately upon activation of the alarm, communicating with staff and residents, and taking direction from the Fire Department upon their arrival.

2. Acts as a backup in the Sunshine Centre if the Charge Nurse is unable to respond to the Fire Panel; Participates in training of the Sunshine Centre fire panel and able to assist with taking charge if required.

3. Participates in regular fire safety/panel training.

4. Assists charge person (RPN) in the Sunshine Center in the event of a fire.

5. Monitors the building throughout the evening/overnight to ensure doors are closed and locked.

6. Provides after-hours entry to the building for all visitors.

7. Assists with monitoring building security, reporting any concerns to Facility Manager and Housekeeping Supervisor. Also being aware of the safety of residents during day-to-day cleaning activities.

Room Set Ups:

1. Checks room booking schedule to determine set up details for specially booked catering events or Lutherwood meetings.
2. Sets up regularly scheduled activities for residents.
3. Sets up and takes down tables, chairs and IT equipment to specifications meeting the needs of internal and external customers.
4. Verifies accuracy of information in event management system.

Laundry:

1. Washes, dries, folds, and delivers all bed linen, towels, personal laundry, and cleaning rags.
2. Maintains linen inventory for the departments.
3. Implements infection control protocol and maintain accreditation standards.

Annual, Extra Cleaning Services:

1. Defrost bar fridges as needed.
2. Performs spring cleaning and upholstery shampooing upon request.
3. Assists grounds in shoveling snow and salting entrances.
4. Performs monthly pest control inspections.
5. Assists on an annual basis with interior window and sheers cleaning in resident suites and common areas.

Documentation:

1. Documents and reports any resident related concerns utilizing documentation software, incident reporting forms, and resident concerns reports.

2. Advises Housekeeping Supervisor and/or appropriate leaders of any resident related concerns in a timely manner.

Your Talents and Experience:

Must have a minimum of a Grade 10 education or equivalent and 3 years of transferable work experience. Must be able to communicate clearly and professionally with colleagues and seniors and maintain a commitment to providing exemplary customer service. Time management skills, including prioritization and multi-tasking, are essential and must have an ability to balance completion of daily task list with on-call requests for support throughout the building. Must be able to work both autonomously as well as part of a multi-service delivery team. Comfort in working under pressure and in a fast-paced work environment with the ability to adapt to change is essential. Basic computer and electronic documentation skills required. Capable of safely lifting cleaning equipment and supplies from floor level and performing repetitious tasks. Demonstrates compassion and empathy to the changing needs of seniors and their families and takes initiative to ensure a clean, safe, and welcoming.

What’s in it for you?

• Rate of Pay: At Starling Community Services all salaries are categorized under a series of "bands" determined during our job evaluation process. When determining the rate of pay for external hires, a candidates past related experience will be taken into consideration along with where others with similar experience currently fall within the band.

• Note: most new team members will start between the starting salary and the mid-point of the range.

• Job Band B (hourly wages): Min - $21.21, Max - $21.95

• A positive work culture, inclusive workplace policies, and employee wellness initiatives

• Eligible to join the HOOPP defined pension plan effective July 07, 2024.

• Eligible for Health and Dental Benefits after 3 months of employment.

• 3 Weeks paid vacation (pro-rated to start date and hours for position; accumulated bi-weekly) + 15 hours of personal time per year.

• Paid sick time (pro-rated to start date and hours for position; accumulated monthly) to a maximum of 300 hours.

• 11 paid holiday benefits per year plus a floater day.

• Access to our Employee and Family Assistance Program (no cost)

• Discounted GRT passes through membership with TravelWise.

• Employee Referral Incentive Program.

• Agency Orientation and Training modules.

• Professional development and tuition reimbursement opportunities.

• Responsive Leadership Training Program (leadership positions only).

• Staff appreciation events.

If you are community-focused and share our values and antiracism commitment, we want you to grow with us. Please submit your application through BambooHR, in confidence, no later than 4 pm on May 21, 2024.

This is an internal posting.

The agency requires all employees to obtain a Police Vulnerable Sector Check prior to commencing employment. We require certain positions to obtain a Medical Certification.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you don't have every single requirement and the exact level of experience listed in our description, but the skills and experience needed for the role still resonate with you, please consider applying.

If you require any support with submitting your application, or through the interview process, please contact the Human Resources department at hr@lutherwood.ca or by calling 519-707-1958 ext. 1247.