Kayla W.

Kayla W. has extensive experience in customer success and operations within the transportation industry, currently serving as the Customer Success Program Lead at Lyft since July 2018. Key achievements include creating the Pathfynders Program for career development, facilitating onboarding cross-training for new hires, and managing a team that consistently meets operational targets. Previous roles at Lyft include Senior Operations Associate, where Kayla led training for Community Associates and improved driver satisfaction metrics. Prior to Lyft, experience included positions as Communications Manager at Roy O'Brien Ford and Social Media/Digital Intern at FOX Sports, alongside coaching volleyball at Michigan Elite Volleyball Academy. Kayla holds a Bachelor of Arts in Communication, Public Relations from Michigan State University.