Melissa Minkow, CPXP

Melissa Minkow, CPXP, has a diverse work experience spanning multiple industries. Melissa is currently the Chief Experience Officer at LYLA since 2023. Prior to that, they worked as the Senior Director of Patient Experience at Aramark Healthcare+ from 2021 to 2023. From 2017 to 2020, they held various roles at St. Joseph's Health, including Manager of Patient Experience & Patient Relations and Manager of Patient Experience.

Melissa also has experience as a Patient Experience Leader at TVR Communications from 2012 to 2017, as well as a Director of Program Development and Client Solutions and Manager of Special Projects at Errand Solutions from 2010 to 2012.

In addition, Melissa held roles at Recognition Professionals International as the Vice President of the Board of Directors and Chair of the Marketing, Membership, Communications Committee from 2010 to 2015. Before that, they worked as a Program Manager and Coordinator of Patient Centered Care at NewYork-Presbyterian Hospital from 2003 to 2010.

Melissa also has experience in the performing arts industry, working as a Production Manager at Riverside Symphony from 2006 to 2007 and as an Emergency Medical Technician at TransCare from 2002 to 2005.

Melissa began their career as a Booking Assistant at Colbert Artists Management from 2000 to 2002.

Melissa Minkow, CPXP, holds a Bachelor of Arts degree in Music, History, and German Literature from Binghamton University. Melissa attended this institution from 1996 to 2000. Melissa then pursued a Master of Arts degree in Marketing and Arts Administration from New York University, which was completed between 2000 and 2006. Additionally, in 1999 to 2000, they obtained a Certificate in International Business, Marketing, and Arts Administration from Leipzig University. Melissa also holds the CPXP certification from The Beryl Institute, although the specific month and year of obtaining it are not provided in the available information.