Matti Kyllönen

Senior Manager EMEA Technical Support at M-Files

Matti Kyllönen began their work experience in 2003 as an Industrial Worker at Isku Keittiöt Oy. Matti then worked as an Assistant at Tampere University of Technology in 2003. In 2004, they had a role as a Proto Manager at Nokia Oyj. Matti also completed their thesis work on "Productivity Measurement in a Furniture Company" at Isku Oy in 2004. From 2005 to 2012, Matti worked at Nokia Oyj as an Error Management Engineer and later as a Senior Error Management Engineer, overseeing error management processes and coordinating tasks. In 2012, they took on the role of House Dad and Student, caring for their children while studying IT and management courses independently. In 2013, they joined Solutive Oy as a Specialist and Data Analyst Trainee, creating data visualizations and developing a work time follow-up web application. Matti participated in the SpiritR Recruiting Program in early 2014. Later in 2014, they worked at Barona Group Oy as a Fault Manager, supervising fault management processes for a telecommunications client. Since 2015, they have been working at M-Files, starting as a Support Engineer and progressing to roles such as Support Consultant, Senior Support Consultant, Support Team Manager, Manager of EMEA Technical Support, and currently serves as the Senior Manager of EMEA Technical Support.

Matti Kyllönen's education history includes a Master of Science (M.Sc.) degree in Industrial Engineering from Tampere University of Technology between 1999 to 2005. During this time, they studied fields such as Multimedia and Programming. Matti also attended Pirkanmaa Music School from 2000 to 2003, although it is not specified if they obtained a degree or studied any particular field there. In addition, they attended Kiveriön koulu, although the start and end years are not provided, and no degree or field of study is specified for this school.

Apart from their formal education, Matti Kyllönen has obtained several additional certifications. These include "Working with Upset Customers" from LinkedIn in October 2022, "M-Files Business Administrator" from M-Files Corporation in January 2021, "M-Files IT Administrator" from M-Files Corporation in January 2021, "ITIL 4 Foundation" from AXELOS Global Best Practice in December 2019, "M-Files Essentials" from M-Files Corporation in November 2019, "M-Files for Compliance" from M-Files Corporation in January 2017, and "M-Files 2018 User" from M-Files Corporation in January 2020.

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