Quinter Akelo

Quinter Akelo is an experienced professional with a diverse background in customer care, project coordination, and data management. Currently serving as a Phone Servicing Officer at M-KOPA since December 2020, responsibilities include approving out-of-warranty sales for damaged phones and creating dummy serials for lost devices. Previously, Quinter worked as a Customer Care Escalation Agent, successfully resolving escalated customer issues to enhance satisfaction and retention. Experience at Techno Brain as a Customer Care Agent involved registering customers and driving sales through effective communication. Earlier roles included Project Coordinator at Digital Divide Data, where Quinter monitored productivity, conducted training, and ensured project adherence to client requirements, alongside experience as a Data Management Operator focused on data collection and database management. Quinter holds a Bachelor of Commerce degree in Marketing from Kenyatta University, completed in December 2018.