Business Systems Support Analyst

Business Systems Support Analyst

Location - Dewsbury

On-site, Permanent

We are a leading temporary works specialist and have been at the forefront of our industry for over 60 years, with a reputation built on engineering and service excellence. We deliver the right temporary works solution for our customers, whatever the scale or complexity of the project. Our customers include civil engineering and construction contractors, asset owners, and consulting engineering firms through to small builders.

We are currently looking for a Business Systems Support Analyst to support our growing IT team, this is a fantastic role that will allow the successful candidate to upskill and develop through the company, you will find more details below.

Benefits

• A competitive basic salary
• Company bonus scheme
• Great health and well-being packages
• A fantastic pension scheme

Key Responsibilities

• Investigate, analyse and provide solutions to issues identified within software and ensure issue is managed through to conclusion.
• Conduct root cause analysis and implement corrective actions to prevent future occurrences of technical issues.
• Provide technical support to end-users.
• Define and Prioritise development tasks and pipeline.
• Configuration and administration of core systems.
• Ensure Incident, Problem and Change Management processes are followed to ensure efficient and effective resolution of technical issues and provide a first class service to the business and its customers.
• Conduct systems testing and ensure the quality of business systems, including testing new software releases and patches.
• Develop and maintain technical documentation, knowledgebase articles and training materials.
• Help with technical solution designs and integrations.

What You Need

• Minimum of 2 years supporting ERP and/or CRM systems

• Advanced SQL (Structured Query Language)

• Microsoft Office applications

• Attention to detail

• Written and Verbal communication skills

• Ability to work independently and as part of a team

Interview Process

• Initial telephone / Microsoft Teams call, the line manager or Human Resources may conduct this
• Interview – In person, held by the line manager
• Final Stage – JOB OFFER!

Environmental Social & Governance
Our ESG (Environmental, Social and Governance) strategy is brought to life through our ESG Champions situated throughout the company, our champions create solutions for the hottest topics in each area of our strategy. We are always looking for more recruits, if successful in securing a role at Mabey Hire Ltd, you could be a future ESG Champion…

Mabey Hire STEM Education Programme

In 90 minute after-school clubs, our team of STEM Ambassadors help children aged 10-13 improve their awareness and perceptions of the engineering and construction sectors. Using LEGO® Education materials and our bespoke ‘mission mat,’ students explore six core topics which challenge their mathematical, problem solving and strategic thinking skills.

Now you know what’s on offer, if you are interested in this position or require more information, please contact Sean Kildunne at Mabey Hire Ltd - recruitment@mabeyhire.co.uk