Kaylen Ricker

Kaylen Ricker is an accomplished IT professional with extensive experience in service desk support and systems administration. Currently serving as the Service Desk Support Lead at MacArthur Co. since March 2018, Kaylen is responsible for building a new Solarwinds Web Helpdesk installation and overseeing helpdesk analytics, training, and coaching. Previous roles include SIS Systems Administrator I at Infinite Campus, where Kaylen managed SQL database administration and supported Windows servers, and various positions at CliftonLarsonAllen, including IT Service Desk Supervisor and Business Application Support Analyst. Earlier in the career, Kaylen held IT support roles at organizations such as Allianz Life and St. Jude Medical, demonstrating a solid background in technical support and service desk operations. Educationally, Kaylen attended the University of Minnesota, focusing on psychology, and completed high school education with a major in dance.