Carrie DeLong

Carrie DeLong, PMP, CCXP, is a strategic program leader currently serving as a Program Manager at Macy's. With a robust background in strategy development, continuous improvement, and customer experience, Carrie has successfully implemented innovative solutions that enhance both employee and customer satisfaction. Previously, Carrie held various managerial roles at Philips, where they led significant process improvements and developed strategies that increased compliance and reduced error rates. Carrie is committed to using data-driven methodologies to drive impactful business results and enhance customer engagement.