Despina DiBella is an accomplished retail professional with a strong background in customer experience and training management. Currently serving as the Director of Customer Experience & Selling Strategy at Macy's since October 2017, Despina has a proven track record in developing strategies that enhance client acquisition and retention, overseeing training for over 400 Stylists and Wedding Registry Advisors, and executing large-scale training conferences. Prior to Macy's, Despina held roles at Saks Fifth Avenue as a Training Specialist and at ANN INC. in various managerial positions, focusing on staff training, performance analysis, and visual merchandising. Despina's educational background includes a Bachelor of Arts in Communication and Media Studies from Penn State University, complemented by a minor in Psychology.
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