Ana Ortiz

Ana Ortiz is currently the Team Lead for Guest Experience at MadeComfy. Prior to this, they worked as a Front Desk Representative at Bing Lee Electrics from October 2020 to May 2021. In this role, Ana was responsible for promoting the brand and offering excellent and personalised customer service, both B2C and B2B. Ana also managed banking summaries and accounts, kept and organised the showroom, processed quotes and invoices for commercial clients, and processed sales in the NetSuite Platform.

Before Bing Lee Electrics, Ana Ortiz worked as a Concierge at Four Seasons Hotels and Resorts from January 2020 to April 2020. In this role, they provided high standard customer service to guests, created restaurant and tour reservations, set up room decoration for special occasions, and orientated guests in their local experience by promoting events, attractions, and places of interest specific to their profile.

Prior to Four Seasons Hotels and Resorts, Ana Ortiz worked as a Cruise Consultant at Viking Cruises from June 2018 to September 2019. And before Viking Cruises, they worked as a Retail Manager at Harding Retail from February 2016 to May 2018.

Ana Ortiz has a Master's degree in Hotel Management from The Hotel School Australia, a Diploma in Social Media and Community Management from Universidad Rey Juan Carlos, and a Bachelor's degree in Business Administration and Management, General from Escuela Bancaria y Comercial.

Dominika Novakova - Reservations Specialist, Elena Molinari - Extraordinary Experience Pro, and Lashanna Reyes - Extraordinary Experience Pro report to Ana Ortiz. Ana Ortiz works with Ben Taber - Sales Manager, Reny Duque - Finance Manager, and Tahir Jat - Customer Service Manager. Ana Ortiz reports to Sabrina Bethunin, Co-CEO & Co-Founder.