Dominik Drljo

Dominik Drljo is a Customer Experience Manager at Magenta Telekom since September 2016, with a focus on customer journey mapping and satisfaction analysis. Responsibilities include analyzing customer interactions to derive optimization measures and providing operational support in sales and quality management. Drljo has been involved in special projects like the European campaign for the European Youth Card Association. Additionally, Drljo has experience as a B2B expert and mystery shopper, facilitating service quality improvements across various customer touch points. Educational qualifications include a Fachgebundene Matura and a Kaufmännische Lehre in telecommunications from institutions in Bregenz and Feldkirch.