Carolina Diana

Carolina Diana has worked in the customer service and administrative fields since 1993. Carolina began their career at Cablevisión - Fibertel as an Analista de Facturación Residencial y Corporativa, where they managed control of adjustments made by branches of attention and Call Center, analyzed and resolved technical and administrative claims, controlled stock of equipment and enabled services, presented monthly reports of actions taken, and issued credit and debit notes. In 2009, they moved to FiberCorp as Responsable Postventa Administración FiberCorp, where they defined circuits and actions oriented to customer satisfaction in different channels of attention, prepared and presented management indicator reports, and supervised the correct implementation of quality monitoring processes for customer service channels. In 2022, they joined MAGIIS as a Customer Success Consultant.

Carolina Diana attended C.E.O- Centro de Estudios Organizacionales from 2012 to 2016, where they earned a Técnico en Relaciones Públicas degree in the field of Relaciones públicas/Gestión de imagen. Carolina also earned a Técnico en Organización de Eventos, Ceremonial y Protocolo degree from Centro de Estudios Organizacionales in the field of Planificación de reuniones y eventos. Additionally, Carolina Diana has obtained two certifications from LinkedIn, Big Data: Escucha Activa in August 2021 and Cómo Liderar una Cultura Centrada en el Cliente in August 2021.