John Zapoluch

John Zapoluch has a diverse range of work experience in the IT industry. John started their career as a Computer Repair Technician at PlanITROI in 2016, where they diagnosed, repaired, assembled, and configured IT equipment. In 2017, they joined NetworkCPR as a Desktop Support Technician, where they worked on various projects and handled the relocation and connection of office devices.

In 2018, John joined Advanced Computer Technologies, LLC and took on multiple roles. Initially, they worked as a Service Desk Analyst Intern before becoming a full-time Service Desk Analyst. In this role, they resolved issues, managed Microsoft Active Directory, and installed/configured VMware ESXi. Later, they were promoted to a Service Desk Analyst Lead and successfully managed a service desk team, exceeding customer SLAs. John also gained experience in Citrix, VPN administration, Android/iOS configuration, and troubleshooting.

From 2021 to 2023, John worked at Overwatch Group as a Service Desk/Field Engineer, providing support both in-person and remotely. During this time, they gained expertise in Windows operating systems, MS Office Suite, and ticketing systems.

Currently, John is employed at Magna5 as a Tier 2 Support Engineer. However, specific details about their responsibilities and achievements in this role are not available.

John Zapoluch attended County College of Morris from 2020 to 2021, where they studied Information Technology. John obtained certifications including Microsoft 365 Certified: Fundamentals from Microsoft in September 2022, and CompTIA A+ ce Certification from CompTIA in July 2019.