John Zapoluch

John Zapoluch is a seasoned IT professional with a diverse background in technical support and engineering. Currently serving as a Tier 2 Support Engineer at Magna5 since March 2023, John previously excelled as a Field Engineer at Overwatch Group and Advanced Computer Technologies, LLC, where performance achievements included leading customer feedback scores and receiving promotions based on exemplary service. Earlier roles encompassed management of Service Desk teams and expertise in systems such as Windows operating systems, Citrix, and Android/iOS configurations. Educationally grounded at County College of Morris, John's practical experience ranges from desktop support to computer repair, demonstrating a comprehensive skill set in IT operations.