Varun Thakkar

Varun Thakkar is an experienced professional in customer delivery management, currently serving as the Head of Customer Delivery at Magnifi since November 2019. Varun has successfully scaled delivery processes to accommodate a threefold increase in client base while consistently maintaining service level agreements above 95%. Previous roles at Magnifi include Deputy Head and Project Manager, where Varun managed enterprise onboarding projects and led cross-functional teams to deliver AI-powered video solutions. Varun's earlier experience includes leading customer operations at Cubelelo, where a 15% increase in customer satisfaction was achieved through process improvements, and holding a team lead position at Ziletech Pvt Ltd. Varun graduated with a Bachelor's degree in Business Administration from Pt. Ravishankar Shukla University in 2018.