Krystal Jones

Krystal Jones is an accomplished leader in Customer Success and Renewals, currently serving as the Director of Global Customer Success and Renewals at Sinch Email since December 2021, achieving 30% year-over-year growth in bookings with minimal churn. Previously held positions include Senior Manager of Customer Retention at Sinch Email and Renewals & Expansion Manager at Email on Acid, where significant contributions included the creation of a customer renewal program and consistent revenue goal achievements. Krystal's extensive experience also encompasses roles at iContact, where success in enterprise sales and customer retention was demonstrated, alongside leadership in strategic client services. Additional roles in operations, finance, and business development at Alliant Property Group and ASCAP further enrich Krystal's professional profile. Krystal holds a Master's Degree from New York University and a Bachelor's Degree in Finance and International Business Management from the University of North Carolina Wilmington.