Terry Lynch

Terry Lynch is an experienced professional in patient experience and guest relations, currently serving as the Manager of Guest Relations and Patient Experience at Main Line Health since May 2025. In this role, Terry oversees the Patient and Guest Relations functions at Bryn Mawr Hospital and Lankenau Medical Center, collaborating with senior leadership on performance improvement initiatives and managing patient feedback processes. Prior experience includes serving as an Advisor at Press Ganey Associates, where Terry supported patient experience enhancements for clients in the Philadelphia region, and as the Director of Patient Relations and Volunteer Services at Crozer-Keystone Health System, providing strategic consultation at a major trauma center. Terry's career also includes a long-standing tenure at Crozer Chester Medical Center, where key roles involved directing patient relations operations and coordinating patient satisfaction initiatives. Academic credentials include a Master of Science in Education from the University of Pennsylvania and a Bachelor of Arts in History and English from the University of Notre Dame.