Tania Faruque

Tania Faruque is an experienced professional in customer support management, currently serving as the Connect Support Manager at MainStreet Bank since March 2020. Prior to this role, Tania held the position of Consumer Support Supervisor at Fiserv from July 2015 to March 2020, where responsibilities included managing customer service representatives, training staff, handling escalated calls, and assessing call quality. Tania's earlier experience includes working at ACI Worldwide as a Consumer Support Team Lean, aiding new hires and addressing escalated issues related to online banking products, and serving as a Customer Service Representative at Online Resources Corp., providing exceptional service to both internal and external customers from July 2007 to February 2014.