Charlotte Martin

Charlotte Martin has extensive work experience in customer service and operations management. Charlotte is currently working at Majestic Wine as the Head of Customer Service and Subscriptions. Prior to that, they held the position of Head of Customer Service at Majestic Wine and Head of Contact Centre Transformation.

Before joining Majestic Wine, Charlotte worked at ASOS.com for 10 years, starting as a Customer Care Team Leader and progressing to various leadership positions. At ASOS.com, they were the Head of Customer Operations, overseeing a multi-site operation with over 1,000 employees. Charlotte also served as an Operations Manager, Performance Manager, and Customer Care Team Leader during their tenure at ASOS.com.

Throughout their career, Charlotte has been responsible for driving performance, implementing process improvements, managing customer escalations, and developing talent. Charlotte has a strong background in performance management, recruitment, training, communication, and stakeholder management. Charlotte has a proven track record of achieving commercial and performance targets and implementing successful change initiatives.

Charlotte Martin attended Bournemouth University from 2005 to 2008, where they pursued a degree in Advertising and Marketing Communications.