Gisele Caroline Rita Delgado Ogounchi

Gisele Caroline Rita Delgado Ogounchi is an experienced professional in customer support, communication, and marketing, currently serving as the Customer Support and Retention Manager at Makeba - Fintech Africa since September 2018. In this role, Gisele is responsible for defining service organization and customer query handling processes, as well as contributing to software specification and team training. Prior to this position, Gisele held various roles at Expresso, including Brand and Communication Senior Manager and Customer Care Manager, where Gisele led communication strategies and established customer care services. Earlier experience includes brand and trade marketing management at t+ Telecomunicações Cap-Vert and business unit management at Exp in Niger. Gisele's education includes a Master’s degree in Finance Audit and a diploma in Marketing and Management from Groupe ISM.