Gunjan Arora

Gunjan Arora is an experienced professional with a strong background in customer experience and operations management within the travel industry. Currently serving as Vice President of Customer Experience at MakeMyTrip since April 2012, Gunjan oversees the Customer Experience Team and leads the All India Holiday Operations for domestic and international post-sales teams. Previous roles at MakeMyTrip include Associate Director and Senior Manager for Holiday Operations, focusing on group departures and post-sales operations. Gunjan's career also includes management positions at EXL Service and ebookers, where responsibilities ranged from revenue optimization to service operations and team management. Gunjan holds an MDBA in Marketing from Symbiosis Institute of Management Studies and has a comprehensive educational background.