Manoj Sharma

Manoj Sharma is an experienced professional in customer experience management, currently serving as Vice President Customer Experience at YesMadam since September 2025, where a focus on creating effortless and memorable customer interactions is emphasized. Prior roles include Custodian of Customer Experience at Petromin Corporation and several positions at Urban Company, including Vice President-Customer Experience and Business Head. With a strong foundation in financial services and real estate, Manoj has a proven track record in customer service, having led teams and established comprehensive service setups. Educational achievements include an MBA in International Business from the Institute of Management Technology, Ghaziabad, and a B.Com from Delhi University, along with a Six Sigma Green Belt certification from the Indian Institute of Technology, Delhi.