Rakesh Yadav

Rakesh Yadav currently serves as Vice President at MakeMyTrip since December 2022. Prior to this role, Rakesh was with Snapdeal from April 2011 to June 2022, where significant contributions included transforming customer experience from a cost center to a revenue center, implementing automation and process improvements to enhance customer service efficiency, and managing a large team responsible for customer experience operations. Rakesh held various positions at Snapdeal, culminating in the role of Sr. Director, where initiatives focused on reducing customer returns, enhancing online reputation management, and establishing real-time dispute resolution processes. Earlier experience includes a role as Service Delivery Mentor at vCustomer, emphasizing team management and client servicing from November 2006 to April 2011.