Laura Čaplinska

Laura Čaplinska has had a diverse range of work experiences. Laura started their career in 2019 as a Call Center Support Representative at IKEA Group, where they provided assistance to customers. Later that year, they joined SEB Global Services as a Banking Operations Specialist, where they were responsible for data entry, analysis, and payment handling. In 2020, they worked as a Customer Service Specialist at Booking.com, providing support to customers. Since 2021, Laura has been working at MakesYouLocal in various roles. Initially, they served as a Customer Service specialist and later transitioned into the role of Team Lead/E-Commerce specialist. In this role, they lead and motivates a small team, assists online stores with store management, localization, and translations. Laura's experience showcases a strong customer service background, with a focus on e-commerce and team leadership.

Laura Čaplinska is currently pursuing a Bachelor's degree in Sociology of Organizations and Public Administration at Latvia University of Life Sciences and Technologies, starting from the year 2020. Furthermore, they have obtained additional certifications in "Empathy for Customer Service Professionals" from LinkedIn in November 2020, and in "Coaching and Developing Employees" from LinkedIn in February 2023.