Yelda Önbilgin Kölüksüz

Head of Customer Analytics and Customer Success at Mall IQ

Yelda Önbilgin Kölüksüz has worked in various roles since 2010. Yelda began their career as an ERP Functional Consultant at Experteam. From 2013 to 2015, they worked as a Business Analyst at CicekSepeti.com and Tazedirekt, where they were responsible for the www.tazedirekt.com website, Tazedirekt Android & iOS App, Backoffice & CMS, Campaign Management, and SAP CRM. In 2016, they moved to hepsipay as a Business Analyst. From 2017 to 2019, they worked at Borusan Lojistik as a Senior Business Analyst and at Amadeus as a Senior Product Manager. Since 2020, they have been the Head of Customer Analytics and Customer Success at Mall IQ, Inc., where they are responsible for www.millipiyangoonline.com Website and Mobile App, B2C Customer Segmentation and Multichannel Communication Management, Campaign Management, Customer Journeys, Data analysis & Insights & BI, and Microsoft Dynamics CRM.

Yelda Önbilgin Kölüksüz attended Fatih Anadolu Lisesi from 1997 to 2004, and then Hacettepe University from 2004 to 2009, where they earned a Bachelor's degree in Business Administration.

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Timeline

  • Head of Customer Analytics and Customer Success

    October, 2022 - present