Ibrahim abu Rowaa

Ibrahim Abu Rowaa is an accomplished IT professional with extensive experience in service delivery and operations management across various telecommunications and IT companies. Currently serving as the Service Delivery Manager at malomatia since January 2019, Ibrahim oversees IT operations and support functions, focusing on enhancing customer experience and aligning operational KPIs with contractual obligations. Previous roles include ICT Service Manager at Lebara Mobile KSA, ITO Solution Delivery Manager at Huawei Technologies, and Business Intelligence Manager at Zain, where Ibrahim demonstrated expertise in managing ICT governance, analyzing business trends, and ensuring smooth IT system operations. Ibrahim's career began as an Infrastructure Team Leader at Zain Bahrain, with further experience as a Senior DBA in various organizations. Ibrahim holds a Bachelor's degree in Electrical Engineering from Jordan University of Science and Technology.