Omar Arvelo is an experienced customer support professional currently serving as the Director of Customer Support at Mambu since January 2024. Previously, Omar held the position of Director of Customer Support Delivery at Palo Alto Networks from July 2017 to December 2023, where responsibilities included managing daily operations, achieving SLAs, and building relationships with sales and account teams. Other roles at Palo Alto Networks encompassed acting theatre leader, senior manager, and manager in support delivery, focusing on team leadership, performance optimization, and customer satisfaction. Earlier experience includes managerial positions at VodafoneZiggo, Ziggo B.V., UPC Nederland, and PAC IT Services, specializing in IT management and security. Omar also holds a Diplôme de Cuisine from Le Cordon Bleu London and has completed education at Maastad College and Radulphus College in Curaçao.
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