Ravena James

Ravena James has extensive experience in client engagement and customer service, currently serving as a Client Engagement Manager at Management Concepts since August 2009, where responsibilities include supporting business development managers and executing corporate and government events while fostering strong client relationships. Previous roles include a Bookseller at Barnes & Noble from March 1996 to August 2020, where Ravena enhanced customer experience and organized store events, and an Instructor Relations Coordinator at Learning Tree International from April 2004 to November 2008, providing administrative support to instructors and managing scheduling. Earlier experience includes a clerk position at Chaplin & Gonet from 1997 to 2001. Ravena holds two Bachelor of Arts degrees in English and Studies in Women and Gender from the University of Virginia, earned between 1997 and 2001.