Irene C.

Irene C. has work experience in various customer service roles. Irene started their career as a Telstra DMT Case Manager at Telstra in February 2014 and worked there until March 2017. In this role, Irene's responsibilities included managing customer moves, coordinating with service providers, providing exceptional customer service, and identifying opportunities for process improvement.

In April 2017, Irene joined Allianz as an Allianz Roadside Consultant and worked there until January 2021. As a roadside consultant, they provided assistance and support to customers in need of roadside assistance.

Most recently, Irene works as a Customer Support Executive at Manatal starting in February 2022. Irene'srole at Manatal involves ensuring a positive user experience, building strong customer relationships, resolving customer issues in a timely manner, and escalating complex issues to senior members of the sales team when needed.

Overall, Irene has a strong background in customer service and has gained experience in different industries, including telecommunications and insurance.

Irene C. completed their Bachelor's degree in Business Administration and Management, General from the University of San Carlos from 2003 to 2008. In addition to their degree, they also obtained various certifications including a WES Digital Badge from World Education Services in January 2020, a certification in Building Resilience from LinkedIn in March 2019, a certification in Algebra in Mathematics from Alison in July 2018, a certification in Introduction to Conversational English from Alison in July 2018, a certification in Introduction to Teaching English as a Second Language from Alison in March 2017, a certification in Microsoft Access 2010 from Alison in March 2017, and a certification in Microsoft Digital Literacy - IT Basics, Internet from Alison in March 2017.