Dalia Jankauskaite

Dalia Jankauskaite has extensive experience in customer service and e-commerce, currently serving as a US Customer & After Care Specialist at Manolo Blahnik since October 2021, where responsibilities include managing customer service for the US region and overseeing e-commerce order flow. Previous roles include Customer Success Executive at GetHarley, Aftersales Specialist at CHANEL, and pioneering Aftersales and Customer Care Specialist at Jimmy Choo, where Dalia established customer care standards. Dalia also served as a Jewellery Specialist at Qeelin and Annina Vogel Limited, combining customer service with a passion for jewellery design. Educational qualifications include a Master of Arts in Creative Writing from the University of Greenwich and a course in Lost Wax Casting at the London Jewellery School.