Christian Pereira

Christian Pereira is a skilled manager and director with extensive experience in enhancing customer experience across various sectors. Since April 2022, Christian serves as Manager DCX at Manusa and has held the position of Director at Aktiv8 since January 2020. Previously, Christian directed commercial and marketing initiatives at Xperience by Lukkap from March 2012 to July 2019, overseeing multichannel transformation projects and enhancing customer engagement. Notable roles also include a project manager focusing on customer experience transformation and a senior consultant at Hay Group, where Christian developed organizational solutions for client business challenges. Additionally, Christian contributed to the academic field as a professor of CX strategy at EAE Business School and began a consulting career at Deloitte. Christian holds a Master’s degree in Human Resources Management from Centro Europeo de Estudios Garrigues and a law degree from the University of Deusto.