Michael Clarke

Michael Clarke has a diverse work experience, starting with their time in the British Army from 1995 to 2003. During this period, they served in various roles including IT and Communications in the command post, as well as being deployed to different theatres for peacekeeping and infantry duties.

In 2004, Michael joined Manx Telecom as a Team Leader in Customer Support, where they provided assistance and advice to customers on the company's products and services. Michael also worked on the social media team, monitoring channels and responding to customer interactions.

In 2012, Michael was promoted to Customer Support Manager at Manx Telecom, responsible for managing and leading the Customer Support and Tech Bench Teams. Michael ensured timely and high-quality service delivery, resolving customer inquiries and meeting internal and external service level standards. Michael also focused on identifying development opportunities for their team members and creating an engaged and motivated workforce.

In 2015, Michael took on the role of Field Engineering Manager at Manx Telecom, where they worked as part of the field engineering group. Michael led installation and maintenance activities, emphasizing the importance of positive work atmosphere for productivity and customer satisfaction. Michael contributed to the company's overall success by exhibiting strong leadership and people skills.

Throughout their career, Michael has demonstrated a passion for leadership, customer service, and team development.

Michael Clarke attended St. Ninnians from 1989 to 1993. However, no specific degree or field of study information is provided. Additionally, they obtained a Lean Six Sigma Green Belt Certificate from 100% Effective Ltd in December 2016.