Theresa McGinn

Theresa McGinn has a diverse and extensive work experience spanning multiple industries. Theresa has held various leadership positions throughout their career. Most recently, they worked at Marigold as the VP of Operations Center, where they built a new organization focused on observability and incident management. Prior to that, they served as the VP of Global Support, overseeing the support organization for enterprise customers and implementing a training program to reduce support case escalations. Theresa also held the position of Director of Global Support - AMER, where they managed client escalations and incident communications. Before joining Marigold, Theresa was the Vice President of Client Services at Key2Act, where they led and guided a team responsible for maximizing functionality of new product lines. Theresa also worked at WennSoft as the Sr. Director of Client Services, where they directed the application support team and implemented new support processes. Additionally, Theresa has experience as an IT Manager at Batteries Plus, where they optimized processes and policies. Theresa also has experience in customer service and training roles at CNH America, LLC, U.S. Bank, Firstar, and John Deere Info Systems. Prior to their corporate career, Theresa worked as an English teacher at Waukesha West High School. Overall, they have a strong track record of leading and supervising teams, implementing processes, and driving customer support excellence.

Theresa McGinn obtained a Bachelor of Science degree in Education from the University of Wisconsin-Whitewater in the years 1991-1996. In addition to their degree, they have also obtained certifications in HDI Support Center Manager (SCM) from HDI in 2011, Project Management Foundations from the University of Wisconsin-Milwaukee in 2011, ITIL v2 Practitioner - Support and Restore from Pink Elephant in 2006, and ITIL v2 Foundations from Pink Elephant in 2004.