Laura Castillo

Laura Castillo has a diverse work experience spanning various industries.

Laura began their career as a Customer Service Representative at ZARA HOME, where they worked from June 2012 to February 2014. Laura then worked as a Cashier at the same company for a short period from January 2013 to February 2014.

In 2014, Laura joined Teleperformance as a Customer Service Representative and subsequently became a Customer Service Team Lead, where they managed personnel, controlled KPIs, and prepared reports from February 2014 to June 2018.

Laura then joined Alorica in June 2018 as a Sales Team Lead, where they managed personnel, handled payroll, and prepared reports. In addition, they worked as a Phone Screener from March 2020 to April 2021, where they filtered applicants based on their English level.

From April 2021 to July 2021, Laura worked as a Customer Service Representative at OutPLEX, and then transitioned to the role of Quality Analyst from July 2021 to December 2021.

In 2021, they joined Velaris Industries, SRL as a Logistics and Distribution Analyst, where they were responsible for import and export logistics, legal document processing, and supply chain management. Laura worked there from December 2021 to April 2022.

Most recently, Laura joined Maritima Dominicana SAS in June 2022 as an Export Customer Service Coordinator. In this role, they coordinate all activities related to export logistics management, including booking, equipment availability, and container dispatch. Laura also collaborates with internal departments and ensures coordination with shipping lines.

Overall, Laura Castillo has built a strong foundation in customer service, logistics, and personnel management throughout their work experience.

Laura Castillo obtained their Licenciatura en Derecho (Law degree) from Universidad del Caribe, Dominican Republic, between 2018 and 2022. In terms of additional certifications, they obtained the following: "Trabajo en Equipo" from Instituto Nacional de Formación Técnico Profesional - INFOTEP in May 2023, "Excelencia y Proactividad en el Servicio al Cliente" from INFOTEP in April 2023, "Communicating with Emotional Intelligence" from LinkedIn in February 2022, "Excel Essential Training (Office 365/Microsoft 365)" from LinkedIn in February 2022, "Smartsheet Essential Training" from LinkedIn in February 2022, "Excel Avanzado" from INFOTEP in March 2020, "Emotional Intelligence" from Piensa in February 2020, "Excel Intermedio" from INFOTEP in February 2020, "Excel Basico" from INFOTEP in January 2020, and "JUMP Team Leader" from Teleperformance in February 2015. Laura also attended the "Congreso Nacional de Ciencias Forenses y Criminalistica" at Universidad Autónoma de Santo Domingo in 2014.