Michael Bayliss

Michael Bayliss has extensive experience in customer service and management within the insurance industry, currently serving as Product Governance Manager at Markerstudy Distribution since September 2016. In this role, responsibilities include conducting manager call backs, administrative tasks, and process improvement reviews, particularly related to the SSP platform acquired through Smart Driver Club Insurance. Previous positions at Markerstudy include Senior Customer Representative, where Michael acted as a referral point for agents and trained new team members, and Team Leader during a secondment, which involved conducting interviews and performance reviews. Michael's career began at Brightside Insurance, where a multi-skilled background in sales, renewals, and customer service was established, further complemented by a foundational role in commercial vehicle customer service and academic achievements including the IF1 module towards Cert CII. Earlier positions also include roles in hospitality and retail. Michael is a Clifton College graduate.