Yaniv Tsadok

Yaniv Tsadok currently serves as the Head of Delivery at Bright Insights since November 2024. Prior to this, Yaniv held significant positions at Pepperi, a SaaS unified commerce platform, including VP of Global Post Sales | Success, where responsibilities encompassed leadership of global professional services and customer support, focusing on service delivery, customer satisfaction, and financial performance. Achievements during this tenure included the establishment of support and project departments that enhanced customer satisfaction by 25% and reduced support ticket resolution times by 30%. Earlier career experiences include roles as a Senior Project Manager at Comax, managing ERP projects and pre-sales activities, and as Chief Information Officer at Zlil, where oversight of IT operations and procurement management was key. Yaniv holds a Bachelor's Degree in Computer Science & Management from The Open University of Israel.