Market Operator Services Limited (MOSL)
Heather-Fiona Egan is an accomplished communications professional with extensive experience in corporate communications, marketing, and stakeholder engagement across various sectors, including defence, public services, and local government. Currently serving as the Brand and Sustainability Lead at Market Operator Services Limited since July 2019, Heather-Fiona has previously held significant roles such as Director at Heather Sunshine Communications Ltd, Interim Senior Communications Officer at Southampton City Council, and Marketing & Communications Manager at Defence and Security Accelerator. With a BA in Business Studies from Edinburgh Napier University, Heather-Fiona has a proven track record in developing and implementing communication strategies that enhance engagement and foster collaboration among diverse stakeholders.
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Market Operator Services Limited (MOSL)
We are the market operator for the non-household water retail market in England. We provide independent insight and expertise on the value of water. Our role as market operator is to provide infrastructure, information and governance services to enable customers to switch retailer and for settlement to take place between wholesalers and retailers. Working closely with our water company members and stakeholders, we look for opportunities to improve and evolve the market to benefit non-household customers.