Katherin Mena

Customer Success Team Lead- North America at MarketMan

Katherin Mena has a diverse work experience spanning multiple roles and industries. Katherin started their career as a Showroom Assistant Intern at eM Productions in May 2017, where they gained knowledge and exposure to the fashion industry. Subsequently, they joined Trebbianno LLC as a Junior Account Executive in December 2017. In this role, they collaborated closely with the VP of Sales to support key account requests, analyze sales, and create assortment plans. Katherin also prepared and analyzed weekly selling reports, including inventory and retail updates.

In November 2019, Katherin transitioned to their role as a Partnership Development Executive at The Millennium Alliance. In this position, they were responsible for forging strategic partnerships and driving business growth.

Since July 2020, Katherin has been working at MarketMan, a restaurant inventory management company. Katherin joined as an SMB Customer Success Manager and moved up to become a Senior SMB Customer Success Manager in April 2021. Their responsibilities included ensuring customer satisfaction, managing customer accounts, and delivering value to clients. In May 2022, they were promoted to Mid-Market Customer Success Manager and finally, in February 2023, they assumed the role of Customer Success Team Lead- North America, where they oversee the success of MarketMan's customers in the region.

Overall, Katherin's work experience highlights their versatility, adaptability, and proficiency in customer success management, partnership development, and account executive roles.

Katherin Mena has obtained a Bachelor's degree from Florida State University. The specific field of study during their time at the university is not mentioned. However, no information about the start year or end year of their education at Florida State University is provided.

Links

Previous companies

The Millennium Alliance logo

Timeline

  • Customer Success Team Lead- North America

    February, 2023 - present

  • Mid-Market Customer Success Manager at MarketMan

    May, 2022

  • Senior SMB Customer Success Manager at MarketMan

    April, 2021

  • SMB Customer Success Manager

    July, 2020

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