Ben Offer is an experienced Senior Product Manager at Marks and Spencer since January 2020, with prior roles as a Strategy Consultant at PwC and an Associate Consultant at FreshMinds. Ben has a proven track record in product management, having developed customer-led business cases and roadmaps for significant investments, led design initiatives to enhance customer experiences, and identified digital process improvements that achieved substantial savings. Expertise includes eCommerce strategy, customer engagement, and stakeholder management, working collaboratively with diverse teams and C-Suite executives. Ben holds a 1st class honours Bachelor's degree in Biology from the University of Bristol and has a strong background in education.