Kai En Ong

Kai En O. is an experienced design professional currently serving as the Head of Product Design at Marks and Spencer since February 2021, leading a UX Research and Product Design team under the Chief Product Officer. Prior to this role, Kai En O. spent over a decade at BBC, where contributions included building and leading the Systems + Service Design team, managing design teams as Creative Director, and specializing in interaction design. Earlier experiences include roles at GCap Media, Conchango, and various positions at BBC, where significant achievements in user experience and human-centered design were realized. Academic credentials include an MA in Visual Communication from Birmingham City University and a BA in Graphic Design from the University of the West of England.