Melanie Lange

Melanie Lange has a diverse work experience in the e-commerce industry, primarily focusing on customer service and operations. Melanie is currently the Head of CC Operations Excellence at Marley Spoon, a position they have held since October 2020. Prior to this, they worked as a Service Delivery Manager at Marley Spoon GmbH from February 2018 to October 2020.

Melanie's earlier roles include serving as a Team Manager at Marley Spoon GmbH Berlin from September 2015 to February 2018. In this position, they managed the Customer Service Team for Germany, Austria, and the USA. Melanie'sresponsibilities included implementing and optimizing processes, monitoring team activities, and ensuring customer satisfaction. Melanie also managed the payments department, overseeing the dunning process, improving workflow, and maintaining communication with employees and payment service providers.

Before joining Marley Spoon, Melanie worked as a Team Manager Payments at HelloFresh from January 2013 to June 2015. Prior to that, they gained experience as a Working Student in Team Payments Customer Care at Home24 AG from October 2011 to December 2012.

Overall, Melanie Lange has a strong background in customer service and operations, with a focus on process optimization, team management, and customer satisfaction.

Melanie Lange attended Humboldt-Universität zu Berlin from 2009 to 2013, where they studied Geschichte und Englisch mit Lehramtsoption. Melanie did not obtain a degree during this time. In September 2019, Melanie obtained certifications in Change Management - Grundlagen and Grundlagen der Prozessverbesserung from LinkedIn.