Wanda Thalassinos

Wanda Thalassinos is an experienced customer service and operations professional with a proven track record in leadership and strategic management. Currently serving as Senior Customer Service Manager at MARLEYLILLY since August 2021, Wanda has established key performance indicators and streamlined processes within the customer service team. Previously, as Operations Manager at Sitel, Wanda led a team of 50 agents, developing strategies that surpassed performance metrics. Wanda's extensive background includes over 21 years as Call Center Operations Manager at SmileMakers, where successful initiatives included launching electronic data interchange capabilities and new telephony technology. Wanda holds a Bachelor of Arts in Business Administration and HR from Converse University and an Associate of Arts in Business Administration and Management from Spartanburg Methodist College.